Shipping and Returns

Domestic Shipping (48 Contiguous States):

Free UPS Ground shipping on domestic orders over $75 before taxes and fees!

US territories, Alaska, Hawaii:

These orders will be shipped via USPS and are not included under the domestic policy.

Orders $200 or less: $25 shipping fee

Orders $200+: $50 shipping fee

International Shipping:

We offer ground shipping to Canada and Mexico.

Orders $100 or less: $30 shipping fee

Orders $100.01-$200: $50 shipping fee

Orders $200+: $75 shipping fee

Azalea Wang does not cover taxes, duty, or fees on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. For specific information regarding custom policies and taxes, please contact your local customs office.

Shipping fees are non-refundable. If you refuse any shipments from azaleawang.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Shipping charges that are delayed due to inclement weather are not refundable.

Returns:

For domestic customers: we gladly accept returns of UNWORN merchandise within 30 days of delivery except sale items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization HERE.

Simply follow these steps:

1. Head to our ONLINE RETURNS PORTAL enter your order number (it's the 4 digit order # on your packing list) & zip code of the address you shipped to.

3. Select the item(s) for return and complete the reasons, if opting for an exchange, simply select your new item(s), Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Please include the original order packing slip in your return package. Returns of multiple orders should not be combined and will result in processing delays. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

4. Once complete, a return label will be generated for you to use. You can print this out immediately or access via your email to print at a later time. If you choose to use your own shipping methods, we are not responsible for lost items in transit.

5. Attach the returns label to your parcel and drop off at any UPS location (store or drop box),

6. Once your return has been received by our warehouse, your request will be processed within 48 business hours with a shipping/handling fee of $8.95 USD to be deducted from the total refund amount.

For international, Alaska, Hawaii, US territories customers: all sales are final and we cannot offer returns at this time.

Exchanges:

We do not currently offer exchanges. In order to get a different size, please return the item that did not fit, and place a new order!

Outbound shipping fees from the original order are not refundable.
AZALEA WANG merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
Domestic returns for refund will be subject to a $8.95 return shipping fee, which will be deducted from your refund. 
PLEASE NOTE: 'FINAL SALE' ITEMS MAY NOT BE RETURNED OR EXCHANGED