RETURN POLICY

Please review the return policy before starting a return.

Start a Return

Returns:

For domestic customers: We’re happy to accept returns of unworn merchandise within 30 days of delivery. All approved returns will be refunded to the original form of payment, less the original shipping & handling fees. To begin your return, you may request a return authorization through our returns portal HERE.

All sale items are final sale and cannot be returned or exchanged.

For international customers: All sales are final and cannot be returned or exchanged.

All items must be returned in their original condition, including all packaging, tags, liners and labels. If an item is returned in a condition that doesn’t meet these guidelines, we reserve the right to refuse the return.

Once your return is received at our warehouse, please allow up to 14 business days for processing. A $10 USD shipping and handling fee will be deducted from your refund total. However, if you opt for store credit or an exchange, this fee will be waived.

Please Note: We only allow one return per shipment/box - you may not combine returns from multiple orders into one shipment. Any exceptions may result in additional handling fees, additional processing time, and/or rejection of your return. 

When using your own shipping method, you are responsible for tracking the package and ensuring the accuracy of the shipping details. We recommend checking with your chosen carrier about insurance options, as well as keeping records of the shipment and tracking information in case any issues arise.

Kindly note that we are not responsible for packages mailed to us using outside carriers, and we do not reimburse out-of-pocket shipping costs.

For Alaska, Hawaii, US territories customers: we offer returns but the shipping cost will need to be customers' responsibilities. Please head HERE to start the return. Once your return is received at our warehouse and confirmed to meet our return policy requirements, we will proceed with processing your return.

Exchanges:

We want to make sure you get the item you love in the right size. Head HERE for exchanges! 

Once your package is in-transit, we will ship out your new size. Please allow 48-72 hours for processing time 
Outbound shipping fees from the original order are not refundable.
AZALEA WANG merchandise purchased from other retailers, including department stores, must be returned to the original place of purchase. These items are subject to the return policy of that retailer and cannot be returned through our system.
Loyalty rewards are final and do not return to your account with the exception of full order cancellations by our warehouse.

Price Adjustments:

If an item you purchased goes on sale after your order is placed, we’re unable to refund the difference. We do not offer price matching or adjustments once an order has been completed.